Terms and conditions
for the sale of goods through the online store www.vinodi.cz
Seller: ELIHER s.r.o.
Registered office: Fáblovka 403, Pardubice – Staré Hradiště, Postal Code 533 52
Company ID No.: 25948024
a company registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section C, Insert 16841
E-mail: obchod@vinodi.cz; telephone: +420 466 799 440
- Introductory Provisions
1.1. These Terms and Conditions govern the rights and obligations of the Seller and the Buyer arising in connection with a purchase contract concluded through the Seller’s online store at www.vinodi.cz.
1.2. The Buyer is either a consumer or an entrepreneur. A consumer is any individual who, outside the scope of their business activity or outside the independent exercise of their profession, concludes a contract with the Seller or otherwise deals with the Seller.
1.3. Provisions expressly intended for consumers shall not apply to a Buyer who, when concluding the contract, acts within the scope of their business activity or the independent exercise of their profession.
1.4. The Terms and Conditions form an integral part of the purchase contract. Provisions deviating from these Terms and Conditions agreed in the purchase contract shall prevail over these Terms and Conditions. The purchase contract and the Terms and Conditions are drawn up in the Czech language; the purchase contract may be concluded in the Czech language.
1.5. The Seller may amend the Terms and Conditions. Any amendment shall not affect rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.
- User Account
2.1. The Buyer may create a user account on the website. An order may also be placed without registration, provided that the web interface allows it.
2.2. The Buyer is obliged to provide correct and truthful information and to update such information if it changes. The Seller relies on the information provided by the Buyer as being correct.
2.3. Access to the user account is protected by login credentials. The Buyer is obliged to protect them against misuse by a third party.
2.4. The Buyer is not entitled to allow third parties to use their user account.
2.5. The Seller may cancel the user account, in particular if the Buyer has not used the account for more than 36 months or breaches their obligations under the purchase contract.
2.6. The user account may not be available continuously, in particular due to maintenance of the website or technical services provided by third parties.
- Conclusion of the Purchase Contract
3.1. The presentation of goods in the web interface of the store is informative and does not constitute a proposal to conclude a contract. Section 1732(2) of the Civil Code shall not apply.
3.2. The web interface contains information about the goods, in particular their main characteristics, price including VAT, availability, payment options, delivery options, method and estimated delivery time, and costs associated with delivery. The prices of goods are not adapted to the Buyer on the basis of automated decision-making.
3.3. The Buyer places the selected goods in the cart, selects the payment and delivery method, and before sending the order has the opportunity to check and change the entered information.
3.4. The Buyer sends the order by clicking the “Order with obligation to pay” button or a similar button with clear wording. By sending the order, the Buyer makes a binding offer to conclude the purchase contract.
3.5. The Seller shall promptly confirm receipt of the order to the Buyer by e-mail. The purchase contract is concluded upon delivery to the Buyer of the confirmation of acceptance of the order, or another express acceptance of the order by the Seller.
3.6. After conclusion of the contract, the Seller shall provide the consumer, in text form, with the wording of the contract, these Terms and Conditions, the Complaints Procedure, instructions on withdrawal from the contract, and the model withdrawal form.
3.7. Depending on the nature of the order, the Seller is entitled to ask the Buyer for additional confirmation of the order, in particular in the case of a higher order value, an unusual quantity of goods, or an individually selected delivery method.
3.8. The Buyer agrees to the use of means of distance communication when concluding the purchase contract. The Buyer’s costs for using such means do not differ from the basic rate charged by the provider of electronic communications services.
3.A Sale of Alcoholic Beverages
3.A.1. The online store also offers alcoholic beverages. The purchase of alcoholic beverages and access to the part of the website where alcoholic beverages are offered are permitted only to persons over 18 years of age.
3.A.2. By sending an order containing an alcoholic beverage, the Buyer declares that they are over 18 years of age and that the alcoholic beverage will be accepted exclusively by a person over 18 years of age.
3.A.3. In the case of personal collection or delivery of an alcoholic beverage, the Seller, its employee, the carrier, or the delivery person is entitled to verify the age of the person accepting the shipment by inspecting their identity card, passport, or another identity document. In case of doubt as to the age of the person accepting the shipment, age verification is mandatory. An alcoholic beverage may be handed over only to a person over 18 years of age.
3.A.4. If the age of the person accepting the shipment is not verified, or if it becomes apparent that the person accepting the shipment is under 18 years of age, the alcoholic beverage will not be handed over. In such a case, the Seller is entitled to withdraw from the purchase contract to the extent concerning the alcoholic beverage, or from the entire order if necessary with regard to the nature of the order. Any funds already paid shall be refunded in the same manner in which they were received, unless the parties agree otherwise.
- Price of Goods and Payment Terms
4.1. The price of goods is stated in the web interface of the store including VAT and all related charges. The price of goods applies at the moment the order is sent. The Seller does not require a deposit or any similar payment, unless payment in advance is expressly agreed in the ordering process as the method of payment of the purchase price.
4.2. Together with the price of the goods, the Buyer is also obliged to pay the packaging and delivery costs in the amount specified in the order before it is sent.
4.3. The Buyer may pay the price of the goods and the delivery costs in particular by the following methods, if offered at the time of the order:
- in cash or by payment card upon personal collection at the Seller’s address;
- in cash or by payment card upon cash on delivery with selected carriers;
- by bank transfer to the Seller’s account No. 2107929679/2700;
- cashlessly through a payment gateway, Apple Pay, Google Pay, or instant bank payment;
- in cash upon delivery in Pardubice and the surrounding area, if this method is offered.
4.4. In the case of payment in cash or cash on delivery, the price is payable upon receipt of the goods. In the case of cashless payment, the price is payable according to the information stated in the order or in the Seller’s payment instructions.
4.5. The Seller shall issue a tax document to the Buyer. The tax document may be sent electronically to the Buyer’s e-mail address or enclosed with the goods.
4.6. Any discounts cannot be combined with each other unless otherwise stated in the web interface or in a specific offer.
4.7. If the Seller offers free delivery upon reaching a certain minimum total purchase price of goods, this minimum amount is stated in the web interface of the store and in the ordering process. If the Buyer partially withdraws from the purchase contract and the total purchase price of the goods for which the purchase contract remains in effect no longer reaches the minimum amount required for free delivery, the Buyer’s right to free delivery shall cease. In such a case, when refunding funds, the Seller is entitled to take into account the costs of delivery of the goods in the amount that would have been charged to the Buyer under the delivery terms applicable at the time of the order if the Buyer had ordered only the goods for which the purchase contract remained in effect. This provision shall not apply in the case of withdrawal from the entire purchase contract or when exercising rights arising from defective performance.
- Consumer’s Withdrawal from the Purchase Contract
5.1. The consumer has the right to withdraw from a purchase contract concluded through the online store without giving any reason within 14 days.
5.2. The period under Article 5.1 begins on the day on which the consumer or a third party designated by the consumer, other than the carrier, takes over the goods. If the consumer orders several items of goods within one order and they are delivered separately, the period begins on the day of receipt of the last item. If the subject of the contract is goods consisting of several items or parts, the period begins on the day of receipt of the last item or part. If regular delivery of goods over a certain period is agreed, the period begins on the day of receipt of the first delivery.
5.3. The consumer may withdraw from the contract by any clear statement made to the Seller, for example by a letter sent to the Seller’s address or by e-mail to obchod@vinodi.cz. The consumer may use the model withdrawal form, but is not obliged to do so.
5.4. To comply with the withdrawal period, it is sufficient for the consumer to send the withdrawal before the expiry of the 14-day period.
5.5. If the consumer withdraws from the contract, the consumer shall send or hand over the goods to the Seller without undue delay, no later than 14 days from withdrawal from the contract, unless the Seller offers to collect the goods itself. The deadline is met if the consumer sends the goods before its expiry.
5.6. The consumer bears the direct costs associated with returning the goods to the Seller. With regard to their nature, the goods can usually be returned by ordinary postal or transport service; the costs are governed by the price list of the carrier selected by the consumer.
5.7. The Seller shall refund to the consumer without undue delay, no later than 14 days from withdrawal from the contract, all funds received from the consumer under the contract, including the costs of delivery of the goods. If the consumer chose a delivery method other than the cheapest delivery method offered, the Seller shall refund the delivery costs only in the amount corresponding to the cheapest delivery method offered.
5.8. The funds shall be refunded in the same manner in which the Seller received them from the consumer, unless the consumer expressly agrees to another method of refund and incurs no additional costs as a result.
5.9. The Seller is not obliged to refund the funds before receiving the returned goods or before the consumer proves that they have sent the goods back, whichever occurs earlier.
5.10. The consumer is liable only for any decrease in the value of the goods resulting from handling the goods in a manner other than that necessary to become acquainted with their nature, characteristics, and functionality. For safe transport, we recommend returning the goods in the original or other suitable packaging; however, this is not a condition for withdrawal from the contract.
5.11. The consumer may not withdraw from the contract in particular in the cases listed in Section 1837 of the Civil Code, including, among others, the supply of goods made to the consumer’s specifications or clearly personalized, the supply of goods liable to deteriorate or expire rapidly, the supply of sealed goods which the consumer has unsealed after delivery and which cannot be returned for hygiene reasons, goods which after delivery have been inseparably mixed with other goods, and an alcoholic beverage whose price was agreed at the time of conclusion of the contract, whose delivery may start only after 30 days, and whose actual value depends on market fluctuations beyond the Seller’s control.
5.12. If a gift is provided to the Buyer together with the goods, the gift agreement between the Seller and the Buyer is concluded subject to a resolutive condition that if the Buyer withdraws from the purchase contract, the gift agreement regarding such gift shall cease to be effective and the Buyer shall be obliged to return the provided gift to the Seller together with the goods.
- Transport and Delivery of Goods
6.1. Delivery methods, their price, and the estimated delivery date are stated in the web interface of the store and in the order form before the order is sent.
6.2. If the Seller is obliged under the purchase contract to deliver the goods to a place specified by the Buyer, the Buyer is obliged to accept the goods upon delivery.
6.3. If, for reasons on the Buyer’s side, it is necessary to deliver the goods repeatedly or by a method other than the agreed method, the Buyer is obliged to reimburse the Seller for the costs associated with repeated delivery or another delivery method.
6.4. Upon receipt of the shipment, we recommend that the Buyer check the integrity of the packaging. In the event of obvious damage to the shipment, we recommend not accepting the shipment or drawing up a damage report with the carrier. This does not affect the consumer’s rights arising from defective performance.
6.5. Delivery outside the Czech Republic is possible only if it is expressly offered in the ordering process or if it is agreed individually before the order is sent, including the delivery price.
- Rights Arising from Defective Performance and Complaints
7.1. The rights and obligations of the contracting parties arising from defective performance are governed by the Civil Code and the Consumer Protection Act.
7.2. The Seller is liable to the consumer in particular for the fact that, upon receipt, the goods are free from defects, correspond to the agreed description, type, quantity, quality, functionality, compatibility, and other agreed characteristics, are suitable for the purpose for which the consumer requires them and with which the Seller agreed, are supplied with the agreed accessories and instructions for use, and correspond to the usual characteristics of goods of the same type.
7.3. The consumer may report a defect that appears in the goods within two years of receipt of the goods. If a defect appears within one year of receipt, it is presumed that the goods were already defective upon receipt, unless the nature of the item or the defect excludes this.
7.4. The consumer shall not have a right arising from defective performance if the consumer caused the defect themselves. Wear and tear caused by normal use, or in the case of a used item wear and tear corresponding to the extent of its previous use, shall not be considered a defect.
7.5. A complaint may be filed with the Seller at any establishment where acceptance of complaints is possible with regard to the range of goods sold, in particular at the address of the Seller’s registered office/business premises, or by e-mail at reklamace@vinodi.cz.
7.6. The moment of filing a complaint is deemed to be the moment when the consumer notifies the Seller that they are exercising a right arising from defective performance and the notice makes clear which goods are being complained about and what defect is alleged. In the complaint, the consumer shall also state the requested method of handling the complaint; if the consumer does not state it, the Seller shall invite the consumer to supplement it, without affecting the moment of filing the complaint. If physical inspection of the goods is necessary to assess the complaint, the consumer is obliged to hand over, deliver, or enable the Seller to take over the goods without undue delay.
7.7. When a complaint is filed, the Seller shall issue the consumer a written confirmation stating the date of filing the complaint, the content of the complaint, the requested method of handling the complaint, and the consumer’s contact details for the purpose of providing information about the handling of the complaint.
7.8. The complaint, including removal of the defect, shall be handled and the consumer shall be informed thereof no later than 30 days from the date of filing the complaint, unless the Seller and the consumer agree on a longer period. If this period expires without result, the consumer may withdraw from the contract or request a reasonable discount.
7.9. If the goods have a defect, the consumer may request its removal by delivery of a new item without defect or by repair of the item, unless the chosen method is impossible or disproportionately costly compared with the other method. The Seller may refuse to remove the defect if this is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value that the goods would have without the defect.
7.10. The Seller shall remove the defect within a reasonable time after it has been reported, so as not to cause significant inconvenience to the consumer; the nature of the goods and the purpose for which the consumer purchased them shall be taken into account. To remove the defect, the Seller shall take over the item at its own expense if required by the nature of the item and the selected method of handling the complaint.
7.11. The consumer may request a reasonable discount or withdraw from the contract in particular if the Seller refuses to remove the defect or fails to remove it properly and in time, the defect appears repeatedly, there is a material breach of contract, or it is apparent from the Seller’s statement or from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience to the consumer. If the defect is insignificant, the consumer may not withdraw from the contract; it is presumed that the defect is not insignificant.
7.12. Until the Seller fulfils its obligations arising from defective performance, the consumer does not have to pay the outstanding purchase price or part thereof. A person who has a right arising from defective performance also has the right to reimbursement of costs reasonably incurred in exercising that right, provided that they are claimed within the statutory period.
7.13. The more detailed procedure for filing and handling complaints is set out in the Seller’s Complaints Procedure. The provisions of the Complaints Procedure must not limit the consumer’s rights laid down by legal regulations.
- Complaints, Out-of-Court Dispute Resolution, and Supervisory Authorities
8.1. Consumer complaints are handled by the Seller via e-mail at obchod@vinodi.cz or at the address of its registered office. The Seller shall send information about the handling of the complaint to the consumer’s contact address.
8.2. In the event of a dispute between the consumer and the Seller that cannot be resolved directly, the consumer may contact an out-of-court consumer dispute resolution body. The competent body is the Czech Trade Inspection Authority, Gorazdova 1969/24, 120 00 Prague 2, Company ID No.: 000 20 869, website: https://coi.gov.cz/; a proposal may also be submitted via the online form at https://adr.coi.cz/.
8.3. The Seller is authorized to sell goods on the basis of a trade license. Trade license supervision is carried out by the competent trade licensing office. Supervision of compliance with obligations in the field of consumer protection is carried out by the Czech Trade Inspection Authority. Supervision of personal data protection is carried out by the Office for Personal Data Protection.
8.4. The Seller is not bound by any codes of conduct in relation to the consumer within the meaning of the Civil Code.
- Personal Data Protection and Commercial Communications
9.1. Information on the processing of personal data is provided in a separate document titled “Personal Data Protection Policy”, which is available on the Seller’s website and is provided to the consumer in text form together with the order confirmation.
9.2. The Seller may send commercial communications in the cases and under the conditions laid down by legal regulations. The Buyer may refuse the sending of commercial communications at any time through the unsubscribe link in the e-mail or by sending a message to info@vinodi.cz.
9.3. The use of cookies is governed by the separate personal data protection policy and the cookie banner settings. Analytical and marketing cookies are stored only on the basis of consent, unless legal regulations allow another procedure.
- Delivery of Notices
10.1. The contracting parties may deliver documents to each other by electronic mail, in person, or through a postal service provider.
10.2. Documents are delivered to the Buyer at the e-mail address stated in the order or in the user account. Documents are delivered to the Seller at the address of its registered office or to the e-mail address stated in these Terms and Conditions.
10.3. The provisions of this Article shall not apply if legal regulations require a special method of delivery or if an interpretation more favorable to the consumer is more appropriate for the protection of the consumer.
- Final Provisions
11.1. If the legal relationship established by the purchase contract contains an international element, it shall be governed by Czech law. This does not affect the consumer’s rights arising from the mandatory legal provisions of the state of their habitual residence.
11.2. If any provision of these Terms and Conditions is invalid or ineffective, the remaining provisions shall remain valid. The invalid or ineffective provision shall be replaced by a provision whose meaning most closely approximates it, provided that legal regulations allow this.
11.3. The purchase contract, including the Terms and Conditions, is archived by the Seller in electronic form. The consumer is provided with its wording and the wording of the Terms and Conditions in text form after conclusion of the contract.
11.4. The annex to these Terms and Conditions consists of a model form for withdrawal from the purchase contract.
11.5. Seller’s contact details: ELIHER s.r.o., Fáblovka 403, Pardubice – Staré Hradiště, Postal Code 533 52, e-mail: obchod@vinodi.cz, e-mail for complaints: reklamace@vinodi.cz, telephone: +420 466 799 440. The Seller does not provide any other means of online communication that would enable preservation of the content of the communication and determination of the date and time of the communication, unless such means is expressly stated on the website.
11.6. These Terms and Conditions take effect on 27 May 2026.